inMotion for Fieldservices

Integrated Field Services Management (Helpdesk + Technical)

inMotion for FieldServices is an integrated management solution for equipment maintenance and support. A wide range of support processes for both field technicians and the Helpdesk / Support administrative team are supported, enhancing process improvement and enabling a set of KPIs to be real-time driven by the technical device functionality at the same time which allows them to have a tool that supports their tasks anywhere, with online and offline functions and automatic synchronization mechanisms.

Category: .

Functionalities

Back-office processes
Integration with Microsoft authentication mechanisms (Active Directory); Geocoding of master data; Customers; Technical; Service orders; Calculation of routes (integration with Google Maps), Operational Management by region / branch; National Summary; Real-time monitoring of technicians; Segregation of OSS by status, region and type;

Land Processes
List of Orders; registration of new operations in O.S .; Automatic determination of start and end times of activity; Creation of new O.S.’s; Registration of Hours; Equipment Consulting; Stock consultation; Risk Notifications

Background Management
Automatic synchronization at predetermined intervals or manual; GPS with automatic position relay at configurable intervals.

Details

Key Features

Adaptable to small and large companies;

Adjustable to multiple platforms;

Possibility of integration with other systems other than SAP;

Access anywhere;

Non-intrusive ERP configuration process.

 

Added value

Improvement of KPIs associated with maintenance and support services;

Real-time tracking;

Overview of maintenance and support activity status in a Web cockpit.

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