ccConn delivers real-time connectivity between Cisco Unified Contact Center Express and SAP ECC or SAP CRM using a pre-packaged, server-based Computer Telephony Integration (CTI) approach.
By implementing ccConn a company can achieve significant productivity gains and improvements in quality of service. ccConn enables agents to use SAP as their single user interface, improves call management including caller identification, call routing on business data, screen pre-population, agent status management and much more.
ccConn is a must have solution for companies to realize all the benefits and achieve maximum ROI on their SAP CRM and Cisco Unified Contact Center Express implementations.
The SAP Integration and Certification Center has certified that ccConn 5.0 integrates with SAP CRM.